1. Introduction

DrRobertBess.com (“Website”, “we”, “our”, “us”) is operated for the purpose of sharing the work, books, reflections, and speaking content of Dr. Robert Bess.

This Privacy Policy explains how we collect, use, store, and protect personal information when visitors:

• browse the website
• subscribe to our newsletter
• request the Preserved excerpt
• contact us through forms
• interact with embedded video or social media links
• purchase books through third-party retailers

By using this Website, you agree to the terms of this Privacy Policy.

2. What Information We Collect

2.1 Information You Provide Voluntarily

When you use forms on DrRobertBess.com, you may provide:

• Name
• Email address
• Phone number (optional)
• Message or inquiry
• Newsletter signup preferences

These are collected via HubSpot and stored securely.

2.2 Automatically Collected Data

We may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the site
• Referral source

This is standard analytics data and is not personally identifiable.

2.3 Cookies

We use cookies to improve site performance and user experience. You can disable cookies in your browser at any time.

3. How We Use Your Information

We use the information collected to:

• Send newsletters and reflections (only if you opt-in)
• Deliver your requested Preserved excerpt
• Respond to inquiries
• Share updates about book releases and events
• Improve website performance
• Ensure compliance with legal requirements

We do not sell, rent, or trade your information.

4. SMS Messaging (Optional)

If you provide your phone number to receive SMS updates:

• You will only receive messages if you explicitly consent.
• Message frequency varies.
• Standard message & data rates may apply.
• You may opt-out at any time by replying STOP.

SMS messaging is handled through Twilio SendGrid or equivalent platforms. We store phone numbers securely and do not share them.

5. Third-Party Services

5.1 Amazon / Kindle / Retailers

If you purchase the book through Amazon, Kindle, or any retailer linked from this site, your transaction is handled directly by that retailer under their own privacy policy. We do not receive your payment information.

5.2 HubSpot

Forms and email communications are processed through HubSpot, a secure CRM platform.

5.3 Analytics & Social Tools

We may use:

• Google Analytics
• Meta (Facebook/Instagram) Pixel
• YouTube embeds

These tools help measure site traffic and improve content delivery.

6. GDPR Compliance (EU/UK)

If you are located in the European Union or United Kingdom, you have the right to:

• Request access to your personal data
• Request corrections
• Request deletion (“right to be forgotten”)
• Request restriction of processing
• Object to processing
• Request data portability

To exercise any of these rights, email:

📩 privacy@drrobbess.com

(You can use any email account for now — we can update this once you have a proper inbox.)

7. CCPA Compliance (California)

If you are a California resident, you may request:

• The categories of data collected
• Deletion of your personal data
• Disclosure of third-parties your data is shared with
• Opt-out of data sale (we do not sell data)

Contact us at the email above to submit a request.

8. Data Retention

We keep personal data only as long as needed for:

• sending newsletters
• responding to inquiries
• fulfilling content delivery (such as excerpts)

You may unsubscribe or request deletion at any time.

9. How We Protect Your Information

We use industry-standard safeguards, including:

• SSL encryption
• HubSpot security layers
• Limited data access
• Secure servers

However, no system is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

This website is not intended for individuals under 16 years old. We do not knowingly collect information from children.

11. Updates to This Policy

We may update this Privacy Policy occasionally. The “Last Updated” date will reflect the latest revision.

12. Contact Information

For privacy-related questions or requests, contact:

📩 privacy@drrobbess.com